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Reset an employee's PIN

Give a team member a brand-new 4-digit kiosk PIN in one click when they forget the old one.

If someone forgets their PIN, you can generate a new one instantly. The system picks a fresh, unused 4-digit number and shows it on screen so you can hand it over.

  1. 1

    Find the employee

    Go to Employees and find the person. You can search by name.

  2. 2

    Reset the PIN

    Select Reset PIN next to their name — or open their profile and select Reset PIN at the top.

  3. 3

    Share the new PIN

    A PIN Reset Successful message shows the new 4-digit number. Give it to the employee so they can clock in at the kiosk.

The old PIN stops working

Once you reset it, the previous PIN no longer works. Make sure the employee has the new number before their next shift.

Share it privately

A PIN is how someone clocks in, so treat it like a password. Hand it to the employee directly rather than posting it where others can see.